Lifted Reviews

Awful. They make you all kinds of promises. But do not deliver. Maybe they save their best Carers for their moneyed or live in. Otherwise you get sent a list of illiterate individuals who you just know will struggle. Not trained as well. Or worse still they keep you waiting months then say we have no one. We were forced to take on an ill suited carer. Barely able to comprehend proper English. Told she was the best in the country! Ridiculous. Avoid at all costs.

Date of experience: 15 August 2023

My father has Alzheimer’s and is being looked after by a wonderful kind thoughtful carer called Helen.
Dad is happy and relaxed and has commented on several occasions as to how helpful Helen is.
We as a family are so grateful to Lifted for finding a perfect match to look after our father.
I have complete peace of mind knowing Dad is being taken care of so well.

Date of experience: 02 May 2023

Scheduled a call to discuss care needs .. still waiting for this organisation to contact me. Main telephone number is answering service only which directs the caller to the website to schedule a call to discuss care needs. Most disappointing.

Date of experience: 26 August 2022

We've had a wonderful experience with Lifted Care. We haven't used care before and feel incredibly fortunate to have found Lifted to help with our father who has Dementia. The team offer a personal and reassuring approach to Care and have a great team of carers. Specifically, they introduced us to a wonderful carer called Olakorede.

Ola has been with us for over 4 months and is extremely professional but also sensitive, warm and has a lovely sense of humour. She relaxes both my mother and father without ever feeling intrusive. We've had to move on to a live-in carer now as my Father's dementia requires it but I cannot speak highly enough of Ola and the care she has offered.

Date of experience: 01 May 2023

After a bad fall where I broke my shoulder, we contacted Lifted and very quickly had a zoom interview and adequate help was arranged for me straight away. My carers were always punctual, professional, thoughtful and kind, actually I really enjoyed their company and soon got my confidence back. Their help gave peace of mind to me and my family that I was well looked after which I am very grateful for. I strongly recommend them.

Date of experience: 07 May 2022

The company is very good at matching carers with clients they’re customer care is first class and their carers are wonderful. Mum has had 2 carers from Lifted both delightful kind and caring . I feel confident my mum is being looked after and cared for. Highly recommend this company

Date of experience: 21 February 2023

Our carer built a great relationship with dad. He went over and beyond what was required making sure dad was ok at all times even through the night.
His years of experience with Dementia showed in how he looked after dad always willing to go the extra mile for him.

Date of experience: 15 November 2022

Lifted came in to support my family in providing care for my mother in her home. Their attendance was always at the agreed time of the day providing Mum with a reassuring routine. Additionally the individual carers provided boundless patience and good cheer which Mum always looked forward to. Their webapp provides a good overview of how each visit went.
Can recommend without hesitation

Date of experience: 11 March 2021

Lifted provided excellent care to my mother, who has Alzheimer's. The carer and management team went over an above what was expected of them and really took the time to listen to our mother's needs. I certainly would recommend using Lifted for future care support and myself and family can not thank them enough.

Date of experience: 16 June 2021

My carer is called Marcella.
She always arrives on time, clean and very smart looking. She is willing to do anything I ask. So far she has helped me with bathing and dressing, sorting out my clothes and helps me with skincare.
She makes the bed and does some general housework. She has even done some ironing at my request.
She has helped with changing broadband provider and with a New Zealand husband and many friends and some family there being able to keep in touch is very important,We all have a lot in common being all medically qualified so we have a lot to talk about.

Date of experience: 17 July 2019

Lifted made our life so much easier and better. They have such kind, compassionate & efficient carers and an overall excellent team headed by Nicholas. I kept a carer for 4 days a week for my partner who has heart & kidney failure and is on home dialysis. Our primary carer Raegan is the most lovely and wonderful person one can meet. She always went above and beyond to help us. We also had other carers, Martens & Callie, who were efficient, kind and very friendly. Sadly we are leaving London & so had to cancel our contract. They always helped us whenever we needed help & I cannot recommend Lifted highly enough. They also have a very useful app to keep track of the carer's visit when you are in office or out and your loved one is alone. I will always be grateful to Lifted for their 5 star care services.

Date of experience: 14 June 2022

We needed immediate care for our fiercely independent 90 year old mother! After speaking to 6 different Care Companies and being disillusioned, I finally came across Lifted and straight away I knew they were different. From the first phone conversation to every day care, their service has been based on empathy, respect and most of all it's tailored to fit our mother and her personality. Every carer is so kind, and brings a bright and youthful attitude; it has completely reversed our mother's decline! The people who run Lifted are so full of youthful vigour (you'll notice this straight away) and their App makes life easier for all. This is definitely the future of caring.

Date of experience: 07 June 2019

I have really appreciated all the help and support I received from Lifted since I first started receiving visits. All my carers have enabled me to get up and start my day. I wanted to give a special call out to Marina who has worked with me closely for a long time now and has always been so encouraging. Thank you also to Stevie for calling me on Tuesdays and I have enjoyed my chats with her.

Thank you to Lifted for being flexible in their support of me. My aim is to become in time self sufficient and I know that Lifted will help me get there.

Date of experience: 14 July 2022

The carer we were sent was woefully unable to cope with the situation despite having had a very clear brief. A very expensive mistake.

Date of experience: 15 October 2021

Lifted is amazing care company. Since I started with them three weeks ago I feel I have gained so much independence. As lifted are flexible with the times I am able to manage my work, family and social life around my care.
The team are very helpful and understanding. They listened to my needs and built my care plan according to my needs.
The carers are very friendly and helpful, I have already met some lovely people.
I would definitely recommend lifted to my friends and family.

Date of experience: 10 October 2019

Very impressed with the Lifted service. They have looked after my elderly mother very well when I have been away and kept me informed at all times. They were very careful to check that my mother had taken her medication and made sure that her needs were met. The carers who looked after my mother were very personable and pleasant, and were keen to make sure my mother was comfortable and well. I wouldn't hesitate to use Lifted again.

Date of experience: 16 July 2019

Unfortunately I had to leave the meeting to answer a phone call from my"loved one" who is just out of hospital. However I did receive some helpful advice.

Date of experience: 04 February 2022

The care Lifted has provided for my father has been excellent, helping him stay in his home with support. The team are incredibly helpful when setting up the care and continuity with adjustments needed, and are always available. We would highly recommend the company

Date of experience: 17 September 2019

Our family are so delighted with the service from Lifted. We were so relieved that you were able to offer a carer at such short notice and that she (Erika) should be such a success. My mother is not easy to please but could not find fault with Erika who looked after her every need. We are also impressed with the office and admin, all the contact that we have had with the agency has been very positive, with polite and helpful staff. Thank you.

Date of experience: 06 July 2021

My family are delighted with the care that my brother in law has received from Lifted. The carers are gentle and wonderful with him and he has really enjoyed their company. We would most definitely recommend Lifted to anyone needing care for a member of their family.

Date of experience: 07 May 2021