Contact Center

Training

Contact Center Manager

Ideal for All Management Staff

Virtual Classroom

3 Day Course (3hrs/day) 

Call Center Workforce Manager

Ideal for All Workforce Management Staff

On-Demand Self Paced

9 Modules | ≈ 7-8 Hours

Call Center Quality Assurance Training

For All QA Staff

On-Demand Self Paced

7 Modules | ≈ 6-7 Hours

Call Center Supervisor

Ideal for All Supervisors/Coaches

On-Demand Self Paced

7 Modules | ≈ 5-6 Hours

 
Contact Center Coaching

Ideal for All Coaching Staff

On-Demand Self Paced

9 Modules | ≈ 7-8 Hours

Call Center Agent

For All Agents (Experienced Professionals or New Hires)

On-Demand Self Paced

7 Modules | ≈ 2.5-3 Hours

Agent Soft Skills Training

For All Agents (New Hires or Experienced Professionals)

On-Demand Self Paced

5 Modules | ≈ 1-2 Hours

Call Center Learning Channel

For All Agents (Experienced Professionals or New Hires)

Video Platform

30+ Videos – No Fluff

Download our Training Brochure

Private Course Offering

Personalized Training Delivered At Your Center!

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